Enayati App
The Einayti App is a health application provided by the Ministry of Health to support patients and their companions by simplifying access to treatment. The app was designed to manage and disburse health-related expenses covering scenarios such as transportation, travel, and other medical requirements ensuring patients receive timely and seamless support.This project focused on combining UX research, service design, and brand aligned visuals to create a unified experience across all services.
Client
Service Provided
The Goal:
The goal of the project was to design an application that: - Facilitates patient access to treatment by simplifying expense reimbursement. - Provides a unified portal that integrates multiple medical service scenarios. - Aligns with the Ministry of Health’s digital identity and complements existing platforms like My Health. - Delivers a seamless user journey with consistency across every stage from onboarding to service completion
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Research & Analysis:
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The foundation of the design process began with in-depth UX research: - Studied the business profile and analyzed the customer journey to identify pain points. - Reviewed successful local and international health applications to benchmark best practices. - Collaborated with UX designers to align concepts with user needs and Ministry requirements. - Explored multiple medical service scenarios, ensuring all services could operate under a unified portal structure. This research ensured that the app was grounded in user needs and capable of addressing the complexities of medical services in a simple, accessible way.
The Result
The Einayti App successfully transformed a fragmented healthcare process into a streamlined and user-friendly mobile application, achieving: ✅ Improved Accessibility – Patients and their companions can now request and track reimbursements with ease. ✅ Unified Portal Experience – Multiple medical services are consolidated under one consistent platform. ✅ Stronger Digital Identity – Visual design and branding reinforce the Ministry of Health’s commitment to modern, patient-centered solutions. ✅ Operational Efficiency – Reduced manual workload for administrators while ensuring patients receive faster responses. ✅ Future-Ready Scalability – The app’s modular design allows additional services to be integrated seamlessly.
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